1. What is your return policy?
Hassle-Free Returns - If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from CL Jewelry can be returned within 30 days of purchase with original invoice by email. Promotions, clearances, or sales may have modified terms and conditions.
If you would like to request a return please contact our Customer Care team HERE
2. How long will it take to get my money back for my online return?
Returns will be processed within 1-2 business days of receipt of your item(s) by CL Jewelry. Once your return is successfully processed, you will receive an email notification. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account.
3. My CL Jewelry has arrived and is damaged/faulty. What should I do?
We are sorry to hear this and apologize for the inconvenience. Please contact our Customer Care team HERE assistance.
4. I have received an incorrect item/my item is missing.
We are sorry to hear this and apologize for the mistake. Please contact our Customer Care team HERE for further assistance.
5. The price of the item I purchased has changed since I received it. Can I get a refund?
As an online business, our prices may change in response to trends, stock, and demand from our customers and therefore we are unable to refund the difference.